Account Information, Billing & Payments
Account Information, Billing & Payments
How do I update my payment method?
Great question! You can update your payment method by logging into MY ACCOUNT. Change AutoPay will be located under the 'Billing' tab. You can also call Customer Support at 1-877-820-7873 or 611 from your PureTalk phone if you need some help.
What taxes or fees will I have to pay with PureTalk?
PureTalk doesn't charge line activation fees or monthly line access fees like many carriers do, but the Federal government does require us to charge taxes and regulatory fees (such as 911 emergency services) which are added to your monthly payment as 'taxes & fees'. Taxes vary based on your city/state location. You can view a breakdown of the taxes and fees via MY ACCOUNT Billing section.
Can I pay for my services or make purchases with a prepaid credit card?
Yes, as long as the prepaid credit card is a VISA, Mastercard, American Express, or Discover, you may use a prepaid credit card.
Where do I get my bill?
MY ACCOUNT is the place to go for all of your account information. You can sign up for e-bills in MY ACCOUNT. You can also view your invoices by logging into your account as well. Invoices will be located under 'Transactions' which is located under the 'Billing' tab.
Can I pay my bill online?
You sure can! Log into MY ACCOUNT and click on the Billing tab and Pay Now. Note that making a one-time payment outside of your AutoPay will incur a $5.00 transaction fee. We encourage our customers to enroll in AutoPay where payments are automatically deducted each month on your bill due date.
When does my billing cycle start?
Your first monthly billing cycle begins on the day you activate service. Your billing cycle will start on the same date each month. If you activate your line on the 15th of February, for example, you will be billed next on the 15th of March and on the 15th of every month. To find your bill date, log into MY ACCOUNT or call Customer Support at 1-877-820-7873 or 611 from your PureTalk phone.
How do I pay my bill?
Log into MY ACCOUNT and click on the Billing tab and Pay Now. Note that making a one-time payment outside of your AutoPay will incur a $5.00 transaction fee. We encourage our customers to enroll in AutoPay where payments are automatically deducted each month on your bill due date.
When do I get my bill?
If you are signed up for e-bills, you will receive a reminder notification two days before your AutoPay deduction and a confirmation once it has been completed. Your payment is always due on the same date each month. Log into MY ACCOUNT any time to double check your due date.
How long is my billing cycle?
Your billing cycle is monthly. Payment is always due on the same date each month depending on the date you completed your activation. Visit MY ACCOUNT for details or call Customer Support at 1-877-820-7873 or 611 from your PureTalk phone for more billing details.
I'm going to add another line to my account. My account bills in a few days. How will it work if I add the line now?
At PureTalk, you have one monthly payment date for all lines on your account, even if you add a line during a monthly billing cycle. When adding a line, you are required to prepay for the monthly plan. PureTalk will then prorate the monthly plan and a credit will appear on your bill.
If I am out of the US for an extended period how much do I pay per month to maintain my service. Is there a time limit?
If you wish to keep your service active, your monthly payment would be required to be paid in full each month while you are away. PureTalk does not offer service suspension.
How do I know how many minutes/messages/data I've used at any given time?
Just log into MY ACCOUNT to check how many minutes/message/data you have used during the month.
Can I change my plan during the month?
You can change your plan at any time. Simply go to MY ACCOUNT click the Plan tab and choose Change Service Plan.
How can I add a line to my account?
Current customers should log in to MY ACCOUNT, and go to the PLAN tab. Then click the 'Add a new line' button on the right side of the page. This is will ensure that you receive your multi-line discount.
What should I do if my phone has been lost or stolen?
If your phone is lost or stolen, and you think you may find your phone, you can choose to suspend your line temporarily. Suspending your line means your phone will not be able to make calls or text. However, while suspended, you are still responsible for your monthly payment. If you believe you will not find your phone, we suggest to go ahead and purchase a new device, so we may port your number over to your new device. NOTE: our system only allows the line to be suspended until your next bill date. If you reach your next bill date, your line will automatically be unsuspended.
Do I have to cancel my old plan before starting one with PureTalk?
No, please keep your current service active. We want to make sure you have continuous coverage until your PureTalk activation has been completed. Additionally, if you are porting your number, your account will be required to remain open to transfer the number over.
Why can't I simply close my account online without having to call?
To protect your security and privacy, all cancellations must take place over the phone.
How do I reset my password?
You can log into MY ACCOUNT at puretalk.com at any time to change your password. Simply go to the Profile tab and choose Change Password.
Does PureTalk have nationwide coverage?
Absolutely! PureTalk runs on the nation's largest GSM network, which covers 99% of Americans. Check out our coverage map. PureTalk also offers 5G coverage. Actual 5G availability, coverage, and speed may vary. 5G is not available in all areas and a 5G capable device is required.
Is PureTalk right for me?
If you are looking for a low-cost wireless service that runs on the nation's largest GSM network, then PureTalk is right for you!
