Activating Service, Porting & Set-Up
Activating Service, Porting & Set-Up
Do I buy the SIM card before I port my number?
Yes, you must purchase and receive a PureTalk SIM card before a request to transfer your number can be submitted.
I have a new phone which requires a different sized SIM. What should I do?
PureTalk SIM cards are universal and come with standard, micro, and nano sizes. If your new phone needs a smaller size SIM card than your current phone, then simply pop out the smaller card contained within your current SIM card. If your new phones requires a larger SIM card than your current phone and you no longer have all three pieces of your SIM, you may order a replacement SIM by contacting Customer Support at 1-877-820-7873 or by dialing 611 from your PureTalk phone.
What does 'Invalid SIM mean'? It showed up while I was trying to activate my new phone.
Invalid SIM could mean a few different things. Most likely, your device is locked to another carrier. If your phone is unlocked, please call our Technical Support department at 1-877-820-7873 for further assistance.
Can I activate my phone with a new PureTalk phone number?
Yes! If you do not wish to port in a number, you can request a new number at the time of activation. Just remember your phone must be a GSM unlocked device.
What do I do when my number port completes?
This is your last step! Simply power off and on your device, then insert your PureTalk SIM card. If the SIM card has already been inserted into your device, your service should be active.
Does having a PureTalk SIM card mean I have to get a new phone number?
No, not at all. You can keep your current phone number and use it on our service. You just need to make sure you don't cancel service with your current carrier. If you do that before we port it over, you will lose your number. Contact Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone to begin the number porting in process.
How do I activate PureTalk service using a SIM card?
PureTalk runs on the nation's largest GSM network, which covers 99% of American. You can check your coverage here. PureTalk also offers 5G coverage. Actual 5G availability, coverage, and speed may vary. 5G is not available in all areas and a 5G capable device is required.
Will I need to activate the SIM card right away?
From the order date, you have 90 days to activate your PureTalk SIM card before it expires.
How long does it take to switch phone numbers from another carrier to PureTalk?
Transferring to PureTalk usually completes within just a few minutes. However, it can take up to a few days, depending on your existing carrier. Transferring multiple lines might take a bit longer. When you choose the carrier you are switching from, PureTalk will provide you with the additional information we will need from your existing carrier to complete our switch to PureTalk.
Can I change my phone number?
Yes! You can log into MY ACCOUNT to change your number or call Customer Support at 1-877-820-7873 or dial 611 from your PureTalk phone for assistance. There is a $10.00 charge to change your number.
Do I have to have the phone with me to port the number to PureTalk?
You do not have to have the phone with you to submit your port request with PureTalk. You will just need to know your account number through your current provider and your PIN/password, or you can get these details through your online account or an old bill statement.
Do I need to cancel my current service to complete the number transfer to PureTalk?
No, please keep your current service active. If you are porting your number, your account will be required to remain open to transfer the number over. This will ensure continuous coverage until your PureTalk activation has been completed.
