You have questions. We have answers.
How does Allstate Identity Protection work?
We proactively monitor and alert for threats to your identity, personal data, bank accounts, credit, privacy, passwords, and online accounts. If fraud occurs, count on 24/7 support and full-service remediation to fix it. We know that tracking and fixing your identity is cumbersome and filled with unknowns, so we’re here to help protect your digital self, so you can live confidently online.
How does Allstate Identity Protection help reduce the risk of my identity being misused?
Our technology helps detect when an identity may be at an elevated risk for theft. Our alerts aim to help limit loss. We monitor thousands of databases and search for misuse of your personal information. If we find anything suspicious, we'll alert you of our findings, including activity outside the scope of traditional identity protection that could signal threats to your identity, data, credit, and finances. By keeping a watchful eye on your personal information, we help you stay ahead of identity theft. Review our Terms & Conditions for more information regarding product features included in your plan.
What type of safeguards are used to protect my personal information?
The security of your data and information is of utmost importance. That’s why we use industry software and protocols to monitor how your personal data is transmitted through the internet. We work with vendors to ensure the methods and practices being used to protect your data and identity comply with legal requirements. To better understand how your data is being safeguarded, refer to our Terms & Conditions for more information. Allstate Identity Protection uses Secure Sockets Layer (SSL) encryption, and regularly conducts independent audits.
When does coverage become effective?
Your coverage begins on your enrollment date. You’ll need to activate and confirm enrollment by providing the necessary personal information for us to begin monitoring. You can complete this step online or over the phone with one of our support representatives. Your identity is our top priority, so to help keep you secure, we're continuously monitoring the information provided, such as your name, Social Security number, email addresses, and more. Once enrolled, Allstate Identity Protection will begin to monitor your identity.
How should I file a claim if my identity is stolen or I am a victim of fraud?
Once your identity is stolen, time is of the essence. We recommend reporting any instances of identity theft or fraud to us as soon as possible. You can start a claim online at our website or by calling our customer support team. We will help you through the recovery process and work to undo any damage. We can place fraud alerts on your credit file to help mitigate additional harm. You may also be connected to a Restoration Specialist who will work one-on-one with you to manage your case and help resolve any issues. In addition, our team includes a Certified Identity Theft Risk Management Specialist (CITRMS)®. They are experts in identity resolution, and will be there with you every step of the way.
Why should I protect my family online?
From toddlers to seniors, everyone is vulnerable to identity theft. In fact, families with children experience more fraud incidents, higher losses, and longer recovery times. With everyone spending more time online, including older relatives who are more connected than ever, the risk of exposure to fraud and identity theft only increases. That’s why our family plans ensure members and all their loved ones are covered without the typical age or residency restrictions.
Who is included in the family plan?
We offer a generous definition of family, which means there is no age limit or floor for enrolled relatives. So everyone from toddlers and college-age children to older adults (65+) can be added to your coverage. Allstate Identity Protection is available to those who have a Social Security number and reside in the U.S. You may not enroll your spouse or other family members or dependents who are over the age of 18 into credit monitoring. Any such spouse, adult family member, or adult dependent must register for credit monitoring and pass identity verification separately.
What if a family member outside of my household wants to enroll?
Family coverage extends to your dependent children, or other dependent family members, who do not reside with you but who are supported financially by you. You can contact us here for more information about plan specifics and potential additional costs.
Are children at risk of identity theft?
Unfortunately, yes. In the United States, one out of every 50 children experienced identity fraud in 2021, according to new research by Javelin. Kids are attractive targets for cybercriminals because they tend to have clean credit. What’s more, parents don’t typically check kids’ credit scores, so the fraud can go undetected for years. In fact, many victims of this fraud type won’t discover the problem until they apply for their first line of credit — such as a student loan or a car loan — and get rejected due to fraudulent activity on their credit profile.
Can I enroll without sharing my personal info with you?
During enrollment, you’ll be asked to enter your name, mailing address, email address, phone number, date of birth, Social Security number, and billing information. You’ll also need to create a username and password. This will help set up your account and activate our monitoring services. Unfortunately, we can’t protect your identity and credit without this information. From there, you can choose what information you want us to monitor. The more features you activate, the better we can help protect you.
Do I need an email address to enroll? Or to manage my account?
Yes, an email address is required to enroll and manage your account.
