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PureTalk

PureTalk's Money Back Guarantee

Love our service, or your money back.

Man On Phone

We understand

We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem.

That's why PureTalk offers a Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.

That's right, in addition to all the things PureTalk offers - great savings, blazing fast data, and freedom from contracts - we also offer a 100% Money Back Guarantee.

That's all there is to it. Love our service or your money back.

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Woman On Phone

Your satisfaction is guaranteed

We have total faith in our product and our people to deliver on PureTalk's promise of excellent coverage and customer service.

But, we understand that sometimes things just don't work out.

That's why we make it easy.

Refunds in two simple steps

  1. Call us at 1-877-820-7873
  2. Cancel your service and make sure to request your refund.

PureTalk's Money Back Guarantee gives you 30 days to see why PureTalk fits your needs perfectly or, if it doesn't, to request a full refund. To qualify for a refund you need to cancel anytime before your next bill date, or before you use 500 minutes of talk, or 500 MB of data, whichever comes first. You'll receive the money you paid for your plan right back onto your credit card or debit card within 2 weeks, no questions asked.

FAQs

It is. We have great faith in our product and our people to deliver on PureTalk's promise of excellent coverage and customer service. But, we understand that sometimes things just don't work out. So, if you're not totally satisfied with your PureTalk service within the first 30-days of using it, just call us at 877-820-7873 to cancel your service and request your refund. You have until your next bill date, or until you've used 500 minutes or 500 MB of data usage, (whichever comes first), to contact customer service and request a refund. No, when you call and speak with a PureTalk customer service representative to cancel your service you must specifically request your refund in order to begin the process. The date of your next bill is available online in your account portal. Don't feel like logging in? Simply call 611 for the information. Not a problem. If a line is never activated, you still have up to 30 days from the date of delivery to request a refund. Refunds are issued in accordance with your original form of payment so, if you used your credit or debit card, you'll see the refund as a credit on your statement. As for timing, refunds are typically processed within just 2 weeks. No, it does not. Devices are not included in our Money Back Guarantee. You can see our full device policy here. Unfortunately, the limit for refund is within the first 30 days of service, or the first 500 minutes of talk, or 500MB of data used, whichever comes first. However, we're confident that this will be long enough to realize PureTalk is perfect for your needs. Once the Money Back Guarantee period ends, no refunds are issued, however you are still able to cancel your service at any time.

Get your money back in two simple steps:
  1. Call 877-820-7873
  2. Speak with a customer service representative, cancel your service, and request your refund

Device purchases are not covered under the Money Back Guarantee. Please see full device policy here. Customer has until their next bill date, or 500 minutes or 500 MB of data usage (whichever comes first) to contact customer service to get a refund. Your next bill date is available online by logging into the customer portal or by dialing 611 from your PureTalk™ phone. Customer's monthly service plan, SIM card, and any applicable taxes are eligible for a refund. If a line is never activated, customer has up to 30 days from the date of delivery to request a refund. Refunds will be issued in accordance with the original form of payment. Please allow up to 2 weeks for refund processing. PureTalk™ does not charge an early termination fee. Device purchase are not covered under this policy. After your Money Back Guarantee trial period ends, no refunds will be issued for any portion of unused monthly service plan. However, customer will not be billed on their next billing date.