Get the Support You Need Now

PureTalk will provide assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence we will work with you to transfer your line of service to a new account.

When submitting a request please be prepared to provide documentation, which may include the following:

Information about the phone number(s) covered in the request.

Supporting documentation, such as a police report or a signed affidavit from a licensed medical or mental health care provider.

Get Started

To get started with your line separation request download the form below. Once completed, email it to us at [email protected]. All requests will be handled confidentially.

Important Resources

Below are resources you can utilize for additional support.

National Domestic Violence Hotline

Provides a 24/7 hotline with services including crisis intervention, safety planning, connection to local resources and referrals to agencies that provide legal, economic and other related services. Assistance is available in English and Spanish with access to more than 170 languages through telephone interpreter services. Contact: 1-800-799-SAFE (7233) TYY 1-800-787-3224 or visit their website at www.thehotline.org.

Local Domestic Abuse Shelters

Domestic violence shelters are located nationwide to provide victims a place to escape their abuser. Find a local domestic violence shelter near you if you need shelter or any other assistance such as support groups, crisis counseling, or safety planning assistance.

Please note that while we strive to provide support during this difficult time, our guidance is not a substitute for professional advice. For more information on Domestic Violence support, please call the National Domestic Violence Hotline at 1-800-799-7233.