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FAQs
Absolutely! PureTalk operates on the nation's most dependable 5G network. You can check service availability in your area by viewing our coverage map. Actual 5G availability, coverage, and speed may vary. 5G is not available in all areas, and a 5G capable device is required.
PureTalk offers up to 5G data speeds on our nationwide network. Speeds during your high-speed data allotment are determined by network availability and your device — we do not artificially cap speeds during your allotment, and we do not throttle based on network congestion.
Once you reach your plan’s high-speed data allotment, speeds are reduced for the remainder of your billing cycle.
To access 5G speeds, you need a 5G-capable device in a 5G coverage area.
PureTalk's Second Number PureTalk is a feature available on our $44.99 and higher plans. It lets you add an extra PureTalk number on the same phone you are using for your main line.
Second Number includes Unlimited Talk & Text. Data is not included with this feature, so any data usage will come from your main PureTalk line. Not all devices are compatible with Second Number.
Once you use all the high-speed data included with your plan, your data speeds will be reduced until your monthly plan renews. You will not be charged any data overage fees.
If you need more high-speed data before your next bill date, log in to your Account Portal and purchase additional data from the Add-Ons page. If you regularly use all your high-speed data, you can upgrade your plan through the Account Portal at any time.
Access to 5G speeds requires a 5G-capable device and available 5G coverage. Availability, coverage, and speeds may vary.
Yes! PureTalk supports Wi-Fi Calling on Apple devices. While Wi-Fi Calling generally works on newer Android devices, we cannot guarantee it will be available on all Android models.
PureTalk does not practice congestion-based data de-prioritization. This means your speeds will not be reduced simply because the network is busy—you are never queued behind other customers during peak usage periods.
Please note, this is separate from our usage-based speed management policy. Once you use all the high-speed data included with your plan, your speeds will be reduced for the remainder of your billing cycle, regardless of network conditions.
Once you have ordered PureTalk service with a plan that comes with a free perk, you will activate your primary line, as normal. Once your primary line has been activated, you can log in to your Account Portal or contact Customer Support by dialing 611 from your PureTalk phone or by calling (877) 820-7873.
Absolutely! There's no added cost for adding any of the perks included with your plan.
No. Free perks are optional and will not be added automatically. After your primary line is activated, you can add them through your Account Portal or by calling 611 from your PureTalk phone or (877) 820-7873 for Customer Support.
Broadband Fact Labels
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